Refund Policy

1. Our Commitment to You

At cvlevel, we want you to be completely satisfied with our service. This Refund Policy explains when and how refunds are issued for subscriptions purchased through our website.

This policy is part of our Terms of Service. By purchasing a subscription, you agree to this Refund Policy.

2. Refund Eligibility

Refunds are evaluated on a case-by-case basis. We consider refund requests in the following situations:

• Billing errors - duplicate charges, charges after cancellation, or system errors
• Trial cancellations - if a trial period was offered and you cancel before it ends
• Service unavailability - extended outages caused by us (see section 4.2)
• Legal requirements - consumer protection laws in your jurisdiction

To request a refund, contact us at support@cvlevel.com with the subject line “Refund Request”. We respond within 48 hours.

3. Trial Period Refunds

If your subscription includes a trial period, you may cancel at any time during the trial to avoid charges.

3.1 Trial Cancellation

• Cancel before the trial ends → No charge, no refund needed
• Cancel after trial ends → Charged for subscription
• You can cancel via account settings or by emailing support

3.2 Trial with Upfront Fee

Some trials require a small upfront fee (e.g., $1-$2 for verification). This fee is:

• Refundable if you cancel before the trial ends
• Non-refundable if you continue past the trial

4. Non-Refundable Situations

4.1 Renewal Payments

Subscription renewals (monthly or quarterly) are not eligible for refunds. To avoid renewal charges:

• Cancel your subscription before the renewal date (visible in account settings)
• You will retain access until the end of your paid period
• No partial refunds for unused time after cancellation

4.2 Exceptions and Special Cases

Service Interruptions: If the Service is unavailable for extended periods due to our fault:

• Short outages (under 24 hours): No refund, but we may extend your subscription
• Major outages (over 48 hours): Pro-rated refund or subscription extension at our discretion

4.3 Account Termination

If we terminate your account for violating our Terms of Service:

• No refund will be issued
• You remain responsible for all charges incurred before termination

4.4 Legal Requirements

If you are protected by consumer laws that require refunds (e.g., EU Consumer Rights Directive, Australian Consumer Law), those laws take precedence over this policy. Contact us to discuss your rights.

5. How to Request a Refund

5.1 Refund Request Process

To request a refund:

1. Send an email to support@cvlevel.com
   • Subject: “Refund Request”
   • Include: Your email address associated with the account
   • Include: Reason for refund (optional, but helps us improve)
2. Wait for confirmation
   • We will respond within 48 hours (usually faster)
   • We may ask for verification (e.g., last 4 digits of payment card)
3. Refund processing
   • Approved refunds are processed within 2 business days
   • Funds appear in your account within 5-10 business days (depending on your bank)
   • You will receive email confirmation once processed

5.2 Information We Need

To expedite your request, please provide:

• Email address used for your cvlevel account
• Approximate purchase date (if known)
• Last 4 digits of payment card (for verification)
• Brief reason for refund (optional)

6. Chargebacks and Disputes

6.1 Why Chargebacks Harm Both Parties

• Chargebacks incur fees ($15-$25) that we must pay
• Repeated chargebacks can result in us losing our payment processor
• It is slower than requesting a refund directly (chargebacks take 30-90 days)

6.2 If You Filed a Chargeback

If you have already filed a chargeback:

• Email us immediately at support@cvlevel.com
• We can provide documentation to your bank to expedite resolution
• If the chargeback was due to a billing error, we will work with you to resolve it

6.3 Fraudulent Chargebacks

Filing a chargeback after receiving the service without contacting us may be considered fraud. We reserve the right to:

• Contest the chargeback with evidence of service delivery
• Permanently ban your account
• Pursue legal action in cases of repeated fraudulent chargebacks

7. Cancellation vs. Refund

It is important to understand the difference:

Tip: If you are unsure about continuing, consider canceling instead of requesting a refund. You will keep access until your paid period ends, and you will not be charged again.

8. Free Tier - No Refunds

Our free tier does not require payment. Since there is no charge, there are no refunds applicable to free accounts.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be communicated via email.

Purchases made before a policy change are governed by the policy in effect at the time of purchase.

10. Contact Us

Have questions about refunds or need to request one?